Case Study: Assessment, Crisis Intervention & Care Management

Clayton B. was 87 years old and living alone in Phoenix without outside assistance. When he began to show signs of serious deterioration, his son, Paul B., who lives in Ohio, became concerned. He turned to A.G.E. Consultants for help for his father.

We met with Clayton on a Friday to assess his situation. Clayton's needs were twofold: immediate assistance in his present situation and long-term help with relocation to an appropriate assisted living facility. We arranged for medical appointments, meals, housecleaning and transportation to begin the following Monday while we began looking into an appropriate living facility. The next day, however, we received another emergency phone call: Clayton had fallen and was in the hospital. Could we please intervene?

We visited with Clayton, coordinated his care with the physicians and hospital staff, and arranged for his discharge into a care facility, where we advocated for the treatment he needed. When Clayton's insurance denied him further treatment and placed him on private pay care, we appealed, and won the decision. When Clayton was again rushed to the hospital and diagnosed as terminal, we coordinated his discharge into a Hospice facility, and provided personal support and coordination of all of Clayton's end-of-life needs. We alerted Paul when to come out to visit Clayton so they could have some quality time together. We remained with Clayton to support him at the time of his death, and carried out all of his burial wishes in coordination with Paul.